Free Delivery is available on orders over £50 and a selection of products which are marked 'This item qualifies for free delivery.' Free delivery is also included when purchasing any of our replacement water filter cartridges.
We currently offer delivery to the Mainland UK. We can also deliver to the Channel Islands and Southern Ireland but please call into the office for delivery costs to these areas. Unfortunately we are only able to ship internationally for bulk orders (over £1000) by special arrangement.
We aim to dispatch goods ordered before 12 noon the same working day and for all orders after 12 noon the following day, with the exception of clearance line items which may take 2 – 3 days to dispatch from order.
Please note that we are closed for around two weeks over the Christmas Holiday period, on Bank Holidays and at weekends.
Unfortunately our warehouses are unable to make orders available for collection in person, for reasons of security and Health & Safety. Depending on the type of item, size and weight we use two methods of delivery:
Royal Mail: Small items which will fit through your letter box will be sent via Royal Mail 2nd class post. Please allow 3 to 5 working days for delivery. During busy periods or extreme weather conditions there may be a slightly extended lead time for delivery.
Courier: Larger or more expensive items will be sent via courier and will require a signature on receipt. Please allow up to three working days for delivery. If delivery is unsuccessful we will notify you of the local collection depot by leaving a postcard through the letterbox. Again, during busy periods or extreme weather conditions there may be a slightly extended lead time for delivery.
You must notify us within two working days in the unusual event that your order arrives damaged; otherwise you accept that the delivery was perfect on arrival.
You may cancel an order by contacting us directly by phone on 01226 283434. At this point we will check on the status of your order and confirm whether it has already been processed. If not, we might be able to cancel the order and offer a refund within ten working days. If the order has already been dispatched then it will be treated as a return, please see the returns section for further details.
If for any reason you are unhappy with your purchase or you have changed your mind, then you are able to return your item. Simply contact us by telephone on 01226 283434 or email email@example.com within 48 hours of receipt of your order quoting your order reference and the product code.
All goods must be returned along with our Returns Form. Please click here to download the RETURNS FORM which MUST be completed in full.
The goods returned must not have been opened or used and be in a re-saleable condition for us to offer a refund.
Unfortunately we can only refund the cost of the product and not the original postage charge.
We recommend you use a suitable postal service that allows you to track your parcel for all items to be returned. The cost of returning the product will not be borne by Abode. The address for returns is as follows:
ABODE SHOP RETURNS, Abode, Unit L, Zenith Park, Barnsley, S75 1HT
Properly addressed and referenced returns will be accepted between 9am and 5pm on working days. Failure to correctly label or address returned packages could result in them being delayed, lost or processed incorrectly. Unfortunately we cannot accept returns which are delivered in person, for reasons of security and Health and Safety.
Returns of Faulty or Incorrect Goods
If your goods are faulty, damaged or incorrect we are happy to arrange for the return of items and to send a replacement in exchange. This obviously excludes items ordered in error by the customer (for example incompatible accessory items) We will pay the return shipping costs of any incorrect, faulty or defective products where we have accepted responsibility for the problem.
If the item(s) were damaged in transit, we request that you inform us within two working days of delivery so we may resolve the issue. Failure to contact us promptly of a damaged delivery may prevent us from issuing a full refund.
We will notify you via email of your refund once we've received and processed the returned item.
We do our best to process all returns quickly. Please allow our Quality Assurance department up to ten working days to examine, test and evaluate your return. Refunds will then be credited using the original payment method and will usually be initiated within ten working days from approval by QA.
Please remember that all packaging and labels must still be intact. Stickers, handling damage or writing on the packaging can render the product unsaleable and invalidate a refund claim. We recommend that additional outer boxing should be used to prevent this and that any correspondence is added within the outer box.
ABODE SHOP Guarantee
Please refer to the warranty information guide for further details on terms and conditions. All products should be fitted and cleaned in accordance with Abode instructions to avoid invalidating the warranty. For further information please do not hesitate to contact our customer service team as soon as possible either by completing the contact us form on the website or via email or phone. We can be contacted at: firstname.lastname@example.org, or by phone on 01226 283434.
Please have a copy of the original email confirmation of the order to hand as proof of purchase and to help us validate your claim promptly.